How We Help
We turn referrals into personalised support
Government programs provide funding and support.
PolCare takes over the coordination of care in daily life.
We work with clients to meet their individual needs and deliver personalised support.
In-home assistance, social support, and a sense of being valued.
Assessment of needs, decision, and allocation of support (e.g. Support at Home, CHSP, NDIS).
In-home assistance, social support, and a sense of being valued.
This is where we enter the process. We take over planning, coordination, and ongoing support.
Process
How the process works?
Where to start - STEP 0
Referral
Don’t have a referral? Find out what programs are available and how to get assessed by the government.
Step 1
Contact us
Once assessed and approved for funding, contact us by phone or in writing. We speak English and Polish and take the time to understand your situation.
STEP 2
We take care of you
From this moment, we guide and support you through your care journey.
STEP 3
Planning and implementation
Together, we develop a support plan and start bringing it into practice.
STEP 4
Ongoing support
We provide ongoing support and respond to changing needs.
Government programs
Which programs do we operate?
Support at Home
The Support at Home Program helps older community members remain in their homes and live independently for as long as possible. Services are tailored to each client’s individual needs.
For people aged 65 and over needing support at home who want to maintain independence, safety, and personalised care tailored to individual needs.
PolCare provides professional in-home support services, helping seniors maintain independence, wellbeing, safety, and quality of life through personalised care.
Commonwealth Home Support Program
The program provides a range of entry-level aged care services for people aged over 65 who need assistance to continue living independently at home and in their community.
For people aged 65 and over who need support to live independently at home and in their community.
PolCare provides culturally appropriate aged care support services, helping clients live independently and safely at home.
National Disability Insurance Scheme
The program provides people aged under 65 with permanent and significant disability with funding for supports and services in their communities.
For people under 65 with a permanent and significant disability who require support to live independently in the community.
PolCare delivers NDIS-funded supports to eligible participants, providing culturally appropriate assistance that promotes independence, community participation, and achievement of individual goals.
Aged Care Volunteer Visitors Scheme
The Aged Care Volunteer Visitors Scheme supports regular visits to give friendship to older people feeling socially isolated.
To be eligible, an older person must be receiving government-funded residential aged care or a Home Care Package. This includes care recipients approved or on the National Priority System and excludes those with a Commonwealth Home Support Programme (CHSP).
PolCare coordinates the Aged Care Volunteer Visitors Scheme that supports regular in-person volunteer visits to give friendship and companionship to older people who: don’t have regular contact with friends or relatives; are feeling isolated from their culture or heritage. Anyone can refer an older person to be matched with a volunteer visitor, including their aged care service provider, family and friends, or they can refer themselves. If you know someone who could benefit from companionship, refer them now.
Carers Group
The group provides respite, support, and tailored services to carers in the Polish community, recognising their vital role and helping them balance caring responsibilities with personal wellbeing.
For carers within the Polish community who provide ongoing support to people in need of care and require respite, assistance, and access to a range of support services.
PolCare delivers support, education, respite opportunities, and practical assistance to carers through information, guidance, and skills development, subject to available places and funding.
Respite
Our respite house, “Rose House" offers short- and long-term stays for those who wish to rest and enjoy the natural beauty of the Mornington Peninsula.
For individuals who need respite care and wish to rest in a calm environment on the Mornington Peninsula.
PolCare provides culturally appropriate respite care, offering short-term accommodation and support to carers and people who need a break while maintaining wellbeing and independence.
Respite
Rose House
Rose House on the Mornington Peninsula offers short-term day and overnight stays in a warm, homely environment for people who need a break from home and carers seeking respite.
Support in practice
What our daily assistance looks like
Every situation is different, and we are here to guide you through each stage.
We start with a conversation in Polish to fully understand your needs and life situation.
Together, we determine how to best utilise the available support and what solutions will provide real relief.
We coordinate services and support so that you don’t have to handle everything on your own.
We respond to changes and adjust support as the situation requires.
Would you like to talk about your individual needs?
We are here to answer all your questions and support you in taking the next step.
