PolCare can support you with everyday tasks and wellbeing, including:

• Help at home (cleaning, shopping, gardening)
• Personal care (showering, dressing, grooming)
• Nursing and health support
• Meals and transport
• Social activities and companionship
• Respite care for carers

Most people aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people) may be eligible if they need help with daily living. An assessment is usually required through the Australian Government aged care system.

You can apply through My Aged Care, the main entry point for aged care services in Australia. They can arrange an assessment and explain available options.

Some services are government funded, while others may require a contribution based on your income and assets. Your provider can explain fees clearly before services begin.

Yes. You have the right to choose your aged care provider and to change providers if your needs or preferences change.

Many seniors only need small amounts of support such as cleaning, meal preparation, transport, or help after a hospital stay. Home care services, provided by PolCare, can often be tailored to your needs.

Yes. PolCare offers Polish speaking staff and culturally appropriate services to help you feel comfortable and understood.

You have the right to:

• Be treated with dignity and respect
• Receive safe and quality care
• Be involved in decisions about your care
• Have your privacy protected
• Make complaints without fear of unfair treatment

Start by speaking with PolCare staff. If the issue is not resolved, you can contact the Aged Care Quality and Safety Commission for support and complaints assistance.

Yes. Many services, provided by PolCare, are designed to help you remain safe, comfortable, and independent in your own home for as long as possible.

Yes. With your permission, your daughter or son can help you apply for assistance on your behalf, speak with the provider, complete forms, and support you through the process. In some cases, they may also act as your nominated representative.