WELCOME
We help people live their best lives in their own homes, with independence and dignity.
WHAT WE DO BEST
We specialise in caring for people of Polish background in Victoria.
With our support, older people and people with disability can live well, stay active, and remain independent in their own homes.
A non-profit organisation bringing over 60 years of combined experience in community care
A qualified, bilingual
Polish–English team with strong cultural understanding
Fully accredited to deliver services and compliant with the new Aged Care Act 2024
REAL STORY
How does it feel to be looked after with Polcare?
programs
Explore our programs
Support at Home
The Support at Home Program helps older community members remain in their homes and live independently for as long as possible. Services are tailored to each client’s individual needs.
For people aged 65 and over needing support at home who want to maintain independence, safety, and personalised care tailored to individual needs.
PolCare provides professional in-home support services, helping seniors maintain independence, wellbeing, safety, and quality of life through personalised care.
Commonwealth Home Support Program
The program provides a range of entry-level aged care services for people aged over 65 who need assistance to continue living independently at home and in their community.
For people aged 65 and over who need support to live independently at home and in their community.
PolCare provides culturally appropriate aged care support services, helping clients live independently and safely at home.
National Disability Insurance Scheme
The program provides people aged under 65 with permanent and significant disability with funding for supports and services in their communities.
For people under 65 with a permanent and significant disability who require support to live independently in the community.
PolCare delivers NDIS-funded supports to eligible participants, providing culturally appropriate assistance that promotes independence, community participation, and achievement of individual goals.
Aged Care Volunteer Visitors Scheme
The Aged Care Volunteer Visitors Scheme supports regular visits to give friendship to older people feeling socially isolated.
To be eligible, an older person must be receiving government-funded residential aged care or a Home Care Package. This includes care recipients approved or on the National Priority System and excludes those with a Commonwealth Home Support Programme (CHSP).
PolCare coordinates the Aged Care Volunteer Visitors Scheme that supports regular in-person volunteer visits to give friendship and companionship to older people who: don’t have regular contact with friends or relatives; are feeling isolated from their culture or heritage. Anyone can refer an older person to be matched with a volunteer visitor, including their aged care service provider, family and friends, or they can refer themselves. If you know someone who could benefit from companionship, refer them now.
Carers Group
The group provides respite, support, and tailored services to carers in the Polish community, recognising their vital role and helping them balance caring responsibilities with personal wellbeing.
For carers within the Polish community who provide ongoing support to people in need of care and require respite, assistance, and access to a range of support services.
PolCare delivers support, education, respite opportunities, and practical assistance to carers through information, guidance, and skills development, subject to available places and funding.
Respite
Our respite house, “Rose House" offers short- and long-term stays for those who wish to rest and enjoy the natural beauty of the Mornington Peninsula.
For individuals who need respite care and wish to rest in a calm environment on the Mornington Peninsula.
PolCare provides culturally appropriate respite care, offering short-term accommodation and support to carers and people who need a break while maintaining wellbeing and independence.
Who we exist for
For people and their daily lives
Process
How the process works?
Where to start - STEP 0
Referral
Don’t have a referral? Find out what programs are available and how to get assessed by the government.
Step 1
Contact us
Once assessed and approved for funding, contact us by phone or in writing. We speak English and Polish and take the time to understand your situation.
STEP 2
We take care of you
From this moment, we guide and support you through your care journey.
STEP 3
Planning and implementation
Together, we develop a support plan and start bringing it into practice.
STEP 4
Ongoing support
We provide ongoing support and respond to changing needs.
Support in practice
What does our assistance involve?
We are not just here to explain the rules. We are here to genuinely help with everyday life and lift the organizational burden off your shoulders.
We help plan and organize assistance at home – from personal care to support with daily tasks.
You have one case manager who understands your situation, speaks Polish, and guides you through the entire process.
We ensure that the allocated funds are used safely, in accordance with regulations, and in your best interest.
Trust and experience
Why PolCare
Events/services that help seniors reconnect with Polish traditions, language, and community, reducing feelings of isolation.
Polish-speaking staff and culturally tailored activities provide a familiar environment that feels like home.
Opportunities for social interaction with other seniors; fostering friendships and sharing experiences.
We follow strict government standards and regular audits to ensure your care is safe, reliable and delivered with respect. Everything we do is guided by clear rules, professional responsibility and your wellbeing.
What our clients say:
"Thanks to PolCare, we felt relief. Everything was calmly explained, and help came exactly when it was needed."
Let's talk
If you or someone close to you needs support, please get in touch with us. We are here to help.
